A name of Premium & Seamless shopping experience across the UK and beyond
At Go PeakMart, we stand behind the quality of our products. If your order isn’t quite right, we are here to make it simple for you.
1. 14-Day “No Questions Asked” Returns
Under UK law, you have 14 days from the date you receive your item to notify us that you wish to return it for any reason.
-
Condition: The item must be unused, in its original packaging, and in a resalable condition.
-
Return Shipping: For “change of mind” returns, the customer is responsible for the return shipping costs.
2. Damaged, Defective, or Wrong Items (Easy Action) If your product arrives damaged or isn’t what you ordered, we take full responsibility. To get a fast resolution, please follow these steps:
-
Unboxing Video (Mandatory): For insurance and verification purposes, we require a clear video of the parcel being opened for the first time. The video must show the shipping label and the condition of the product inside.
-
Contact Us: Email info@gopeakmart.com within 48 hours of delivery with the unboxing video attached.
-
Outcome: Once we verify the unboxing video, we will offer you a Full Refund or a Free Replacement immediately.
3. Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on:
-
Personal care items (e.g., beauty products, earrings).
-
Perishable goods.
-
Custom-made or personalized products.
4. Refund Timeline
Once we approve your refund, it will be automatically sent back to your original payment method (Stripe/PayPal) within 5-10 business days.